The VoIPPro FSK is for:

VoIP service providers who need to equip their sales engineers and field technicians with a complete VoIP assessment and troubleshooting capability
VARs who resell VoIP service to the SMB or multi-site enterprise market
VARs who sell IP-PBX solutions to the SMB market
VoIP system integrators who design and deploy VoIP solutions for large multi-site corporations
VoIP consultants who need an all-in-one kit to offer VoIP consulting services
VoIP professional service organizations who deploy VoIP systems in the SMB market

Three types of VoIP Lifecycle Management (VLM) solutions are available in the market today:

Software-agent solution
Appliance solution
Appliance + SaaS solution

The software-agent based solutions are typically installed on one or more customer PCs and perform synthetic VoIP calls between each other. The problem with software agents is that to get reliable results from the time-sensitive VoIP tests, one needs to either locate “clean” PCs at each customer site, or deploy clean laptops for the duration of the test. This is often expensive, not just because of the need to dedicate laptops, but also because of the need for oversight when running long multi-hour/multi-day tests. Furthermore, software solutions do not usually have the ability to do inline monitoring of live VoIP traffic. Appliance solutions on the other hand have the flexibility of being purpose built for VoIP assessment and monitoring, but are usually too expensive for the SMB market. Packet Island’s solution falls within the third category, consisting of inexpensive 4"x5" micro-appliances that operate within the control of a Software-as-a-Service (SaaS) infrastructure, making the solution highly flexible, simple to deploy, and inexpensive to operate.

Please read our detailed overview on the VLM solutions available in the market today.

The VoIPPro FSK provides revenue opportunities from three activities:

VoIP Network Assessments
VoIP Deployment Verification and Snapshot
VoIP Troubleshooting

VoIP network assessments involve performing LAN and WAN assessments at a customer site before deploying VoIP. Depending on the size of a customer install, small VoIP assessments can yield anywhere from a few hundred dollars to several thousands of dollars. Furthermore, a comprehensive assessment usually exposes weaknesses in a customer network requiring LAN and/or WAN upgrades, thus adding to the revenue opportunity.

VoIP deployment verification and snapshot reports capture the performance of every phone, along with the traffic profile of the network at the time of the install. Such a report provides a baseline that assists with network capacity planning and trend analysis. Furthermore, it simplifies troubleshooting VoIP problems in the future. This report usually requires the installer to spend an extra ten minutes per phone to capture, verify, and document its performance data. A detailed verification snapshot usually can be priced at $10-$20 per deployed phone. Or alternatively, it can priced on a Time & Materials (T&M) basis.

The third revenue opportunity enabled by the FSK is from consulting services to troubleshoot problematic VoIP deployments. The FSK enables you to troubleshoot both transient VoIP issues that are tough to duplicate as well as recurring VoIP issues. Using the two micro-appliances, one can quickly characterize the problem and determine its source. Such a consulting service can be either offered on a fixed hourly fee basis, or as a monthly service contract fee.

Note: Packet Island provides you with brand-it-yourself brochure templates to market your services based on the Packet Island VoIPPro FSK.