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"The greatest VoIP
deployment tool ever!!"
"The optimum choice for resellers and integrators
in the IP PBX market"
"Indispensable for SME
VoIP deployments"
As customer demands increase for functionally rich media services, telecom service providers are migrating from legacy PSTN
infrastructure to a functionally rich all-IP infrastructure. However, the downside of IP-based delivery of converged
media services is that most LAN/WAN networks had been built for data and as a result have significant quality
issues in delivering real-time services like VoIP and Video. This creates a unique challenge for service providers.
"Our service and support systems have been built around the reliable and proven PSTN infrastructure. Our teams are ill-prepared to deal with the complexities of TCP/IP issues or the challenges of delivering a carrier-grade service over multiple IP-based networks that we have no control over. We need new processes, tools, training, and expertise to deliver the quality that our customers expect from us."
Packet Island's VoIP Lifecycle Management Service (VLMS) is a comprehensive set of processes, products, training, and expertise delivered via a partnership with national field service companies to meet the needs of telecom carriers launching VoIP-based services.
Experienced VoIP service providers have realized that a lifecycle management approach is essential in delivering
VoIP with carrier-grade reliability and quality. The lifecycle approach relies on monitoring and profiling the
customer's network at every stage of the customer's VoIP lifecycle.
Packet Island's VLMS is a service delivered to large US telecom carriers by Packet Island in partnership with
an ecosystem of field service companies. Packet Island's current ecosystem partners offer a nationwide network
of over 8000 service technicians who can deliver complete VoIP lifecycle management services to carriers
launching VoIP into the SMB market. The above figure shows the VLMS blueprint that a telecom carrier has to
implement to ensure carrier-grade service delivery. This blueprint can be easily customized to suit the
operational needs of any carrier.
"Our service and support systems have been built around the reliable and proven PSTN infrastructure. Our teams are ill-prepared to deal with the complexities of TCP/IP issues or the challenges of delivering a carrier-grade service over multiple IP-based networks that we have no control over. We need new processes, tools, training, and expertise to deliver the quality that our customers expect from us."
Packet Island's VoIP Lifecycle Management Service (VLMS) is a comprehensive set of processes, products, training, and expertise delivered via a partnership with national field service companies to meet the needs of telecom carriers launching VoIP-based services.
| VLMS_Blueprint | VLMS_Components |
Experienced VoIP service providers have realized that a lifecycle management approach is essential in delivering
VoIP with carrier-grade reliability and quality. The lifecycle approach relies on monitoring and profiling the
customer's network at every stage of the customer's VoIP lifecycle.
Packet Island's VLMS is a service delivered to large US telecom carriers by Packet Island in partnership with
an ecosystem of field service companies. Packet Island's current ecosystem partners offer a nationwide network
of over 8000 service technicians who can deliver complete VoIP lifecycle management services to carriers
launching VoIP into the SMB market. The above figure shows the VLMS blueprint that a telecom carrier has to
implement to ensure carrier-grade service delivery. This blueprint can be easily customized to suit the
operational needs of any carrier.
Packet Island VLMS equips VoIP service providers with the processes, tools, and expertise needed to deliver
superior service in the quality and cost conscious SMB market. The VLMS offering is ideal for fast-growing
service providers who are obsessed with delivering "carrier-grade" service, but don't have the time to plan
and implement a comprehensive VLM support infrastructure.
Packet Island's VLMS includes the following:
For VoIP service providers who are averse to large capex spending, the Packet Island VoIP Lifecycle Management Service offers an excellent pay-as-you-go alternative to making large capital investments in hiring a team, acquiring the tools, creating the processes, and training the channel. Packet Island VLMS is available to select VoIP service providers.
- Comprehensive channel training in VoIP assessment and deployment methodologies
- Comprehensive and easy-to-use tools for channel partners to do network assessments
- Unlimited assessment and reporting capability
- Expert assistance to channel partners in interpreting assessment data
- Tools for channel partners to perform deployment verification
- Continuous VoIP monitoring function deployed at every SMB site (10+ lines)
- Periodic reporting and expert analysis to track network trends in customer networks for capacity planning
- Expert assistance to channel partners in troubleshooting LAN/WAN issues at customer sites
- Periodic and ad-hoc assessments to troubleshoot quality degradation
- Processes and systems to organize VLM data for each customer
For VoIP service providers who are averse to large capex spending, the Packet Island VoIP Lifecycle Management Service offers an excellent pay-as-you-go alternative to making large capital investments in hiring a team, acquiring the tools, creating the processes, and training the channel. Packet Island VLMS is available to select VoIP service providers.
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