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"The greatest VoIP
deployment tool ever!!"
"I have spent years looking for the perfect product for VoIP network analysis and I just found it."
"The optimum choice for resellers and integrators
in the IP PBX market"
Frequently Asked Questions
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What is converged media? |
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Converged media is voice and data, or voice, video and data carried over the same network. As voice and video have real-time requirements these networks are a challenge to maintain. |
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Isn't VoIP just supposed to be plug-and-play? Why does it need to be managed? |
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Today's networks are non-homogeneous - meaning that they often have many different brands and types of data equipment deployed. Such networks are susceptible to transient congestion that severely degrade voice and video quality. To make matters worse, today's applications are increasingly bandwidth-intensive causing more problems to real-time applications like VoIP and video. Faced with such threats, simply using a QOS method will not guarantee that you have good VoIP and video quality. A lifecycle management approach is required where you assess networks before deploying VoIP and Video; Verify the deployments to establish a baseline; and continuously monitor and re-assess the network on periodic basis. |
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We have an SNMP monitoring system in place - why do we need Packet Island's solution? |
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SNMP was designed for managing data networks. SNMP does a great job of monitoring the health of network elements and servers, sending alerts when something goes wrong. However, it falls short when it comes to managing the lifecycle of VoIP and video networks. Please view this flash for a detailed explanation.  |
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My PBX already comes with a monitoring solution. Why do I need Packet Island's solution? |
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PBX management systems are designed to tell customers about the problems happening at the PBX, not what is happening in the network. Today's IP PBX's are made to high quality standards that when problems happen with VoIP quality, it is often the LAN or WAN that is the cause of the problem. Market research firm Nemertes recently found that up to 50% of IT staff time was being spent in enterprises chasing down such complex network-related problems. Packet Island's solution helps decode the VoIP-Data flows in the network to help you isolate problems impacting VoIP and video quality. |
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What are all the management solutions I need? |
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Customers deploying multi-site converged media networks need SNMP solutions to manage and monitor their network devices and servers, PBX management tools to monitor the health of their PBXs, and converged media lifecycle management solutions like the one from Packet Island to assess, verify, and continuously monitor their VoIP-Video deployments. |
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My IAD/router vendor tells me that their units include VoIP and Data monitoring functionality. Why do I need Packet Island's solution? |
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There are edge router vendors (e.g. Adtran, Edgewater, U4EA, and others), who provide excellent edge routing products with VoIP ALG functionality. We have several customers who deploy our solution alongside these products. The primary reason is that, even though these edge routers provide VoIP monitoring via their ALG function, they provide only a high level characterization of the call quality degradation. So for example, with their monitoring function, you can tell if a call had poor quality, and what the worst jitter and loss values were during that call. However, if you are a service provider or a multi-site IT admin, and have customers complaining about poor quality, you are less interested in finding if the worst jitter was 123ms or if the worst packet loss was 5%. You want to know the root-cause of the problem so that you can fix it quickly and move on. Given the complex nature of networks today, and transience with networking issues, root-cause determination requires fine grained data collection at each customer network on an ongoing basis. This means collecting data on signaling, route performance, route flaps, bandwidth utilization, applications causing congestion, end-points causing congestion, and more. Besides this fine-grained data collection, there needs to be an ability to correlate the vast amounts of data collected across a large number of sites to pinpoint issues as they emerge - before they impact customer experience. This requires a highly efficient server-based infrastructure that can mine the vast DPI data to extract trends and help pinpoint problems. This is where Packet Island shines. In addition to monitoring, Packet Island also provides network assessment and verification solutions, enabling you to pre-assess and re-assess networks for VoIP and Video readiness over the lifecycle of the service. |
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Who are Packet Island's financial backers? |
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Garage Technology Ventures, Rincon Venture Partners, and Startup Capital Ventures |
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Who are Packet Island's customers? |
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Packet Island's customers include large telecom carriers, managed service providers, and multi-site enteprises. References are available to prospective customers. |
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Who are Packet Island's technology partners? |
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Packet Island partners with several leading vendors to ensure solution interoperability including Avaya, Broadsoft, Cisco, Epygi, IBM, Pika, Polycom, Ringcarrier, Sylantro, U4EA, and others. Packet Island continues to actively expand its partner ecosystem to benefit customers. |
