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"The greatest VoIP
deployment tool ever!!"
"I have spent years looking for the perfect product for VoIP network analysis and I just found it."
"The optimum choice for resellers and integrators
in the IP PBX market"
Managed Service Providers (MSPs) and IT Value Added Resellers (IT-VARs) know that customer network issues are much more complex
today due to converged media deployments. With most businesses now relying more than ever on the smooth functioning of their IT networks, it is imperative to be able to solve IT
network problems quickly.
However, due to today's network complexities, problems often require an expensive truck roll (i.e. an expert technician dispatched to the site) to analyze and diagnose problems.
Even after the truck roll, it takes expensive tools and long hours to troubleshoot complex and transient converged media network issues - in fact, experts agree that diagnosis
takes 90% of the work in today's converged media networks, while the fix may be a simple configuration change or upgrade. Due to the high cost of a truck roll, most customer
issues get into a stale-mate with neither the SMB nor the MSP willing to bear the cost.
IT-911 is an on-demand managed IT service that MSPs and IT-VARs can use to deliver remote IT diagnostics and troubleshooting services. With IT-911, truck rolls become meaningful because they are backed by the guarantee of problem resolution. This on-demand service is made possible by a permanently deployed 4"x5" micro-appliance deployed at each customer site, and activated only when there is a problem that needs remote diagnosis. Once activated, the device provides the MSP/IT-VAR with the following capabilities and benefits:
| Capabilities | Benefits |
|---|---|
| Generate up to 25 concurrent calls to dedicated Internet call targets | Remotely assess the customer's WAN link for VoIP readiness for troubleshooting, or as a periodic wellness service. |
| Monitor live VoIP calls on a per-second basis | Get past vague descriptions such as "my VoIP calls are bad" to quickly characterize VoIP issues and isolate problems down to individual IP phones and network issues |
| Monitor QoS on live VoIP calls, and generate test calls with multiple QoS settings | Determine if the customer LAN has miconfigured QoS or if their ISPs are ignoring QoS settings. |
| Monitor Traffic flows and Top talkers | Determine network utilization in customer's LAN/WAN and pinpoint the users and devices that are causing network congestion |
| Capture packets for protocol analysis in Ethereal/Wireshark compatible format | Remotely troubleshoot the most complex network issues that impact fax, voip, video, DNS, DHCP, etc. by leveraging Ethereal (Wireshark) to decode over 750 protocols |
| Target Market | Revenue Opportunities |
MSPs who deliver converged media services and have a need to remotely diagnose issues at customer site that may be impacting their service delivery IT-VARs who offer full managed IT services to SMBs and enterprise branch offices IP-PBX vendors who want to offer a premium customer support service to end customers
Annual maintenance service revenue for a fixed number of hours of remote troubleshooting and wellness assessment (additional effort charged at an hourly rate) Service and system upgrade revenue resulting from remote diagnosisGiven that a typical truckroll (site visit) costs an average of $300, MSPs and IT-VARs can charge upwards of $300/site/year for an annual maintenance service that delivers remote expertise when network problems occur, and more for periodic wellness assessments for VoIP readiness.
