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"The greatest VoIP
deployment tool ever!!"
"The optimum choice for resellers and integrators
in the IP PBX market"
"Indispensable for SME
VoIP deployments"
Packet Island’s VoIPCare hosted service enables VoIP service providers and VoIP resellers provide their SMB customers
with continuous monitoring of their VoIP service. The monitoring is done by a single 4" x 5" micro-appliance
(shown in figure 1) that is permanently deployed at the customer site, in an in-line or mirrored port configuration.
Figure 1: 4" x 5" micro-appliance performs continuous VoIP monitoring
The continuous monitoring service saves you time and effort by enabling you to remotely:
Track and troubleshoot VoIP signaling issues Diagnose call setup issues like one-way-audio Characterize quality issues and isolate them before the user experience is severely degraded Identify ISP routers that are responsible for congestion isssues Identify LAN congestion in the customer networkOn-demand SLA reports use advanced correlation techniques to isolate problem sources, saving hours of engineering support time in chasing down the source of the problem.
| Customers | Why VoIPCare | Revenue Opportunities |
The VoIPCare monitoring service is for:
SMB VoIP service providers who want to
VoIP VARs/resellers who want to offer a “recurring revenue” managed PBX service to their SMB customers
IP PBX vendors who want to provide a value-added monitoring solution as an add-on to their IP PBX offering
IP PBX vendors who want to offer a premium level warranty/support service to their SMB customers
IT outsourcing companies who need a means to manage distributed VoIP deployments for large multi-site enterprises
SMB VoIP service providers who want to • Avoid expensive truck rolls by accurately characterizing quality degradations and achieving rapid problem resolution.
• Provide ongoing VoIP monitoring and SLA reporting as a service to their end customers
VoIP VARs/resellers who want to offer a “recurring revenue” managed PBX service to their SMB customers IP PBX vendors who want to provide a value-added monitoring solution as an add-on to their IP PBX offering IP PBX vendors who want to offer a premium level warranty/support service to their SMB customers IT outsourcing companies who need a means to manage distributed VoIP deployments for large multi-site enterprises
Unlike most VoIP management solutions in the market today, the Packet Island VoIPCare solution does not claim to do VoIP
management by making synthetic calls – it actually monitors every live VoIP call with a high degree of granularity. Besides live call analysis, VoIPCare's biggest benefit is from its intelligent
correlation-based report engine which can pinpoint trends and problem sources by analyzing per-second data from tens of
thousands of live calls. With support for SIP and MGCP signaling protocols, Packet Island VoIPCare provides broad support for SMB VoIP deployments today.
Key benefits of Packet Island’s VoIPCare:
Non-intrusive, failsafe, 4" x 5" purpose built micro-appliance delivers high performance VoIP monitoring at price points affordable to the SMB market
Comprehensive on-demand SLA report summarizes VoIP quality and assists with network capacity planning
SaaS delivery model enables service providers and resellers to charge SMB customers tens of dollars a month instead of thousands of dollars upfront for a solution with similar functionality
Key benefits of Packet Island’s VoIPCare:
Non-intrusive, failsafe, 4" x 5" purpose built micro-appliance delivers high performance VoIP monitoring at price points affordable to the SMB market Comprehensive on-demand SLA report summarizes VoIP quality and assists with network capacity planning SaaS delivery model enables service providers and resellers to charge SMB customers tens of dollars a month instead of thousands of dollars upfront for a solution with similar functionality
The following are a couple of revenue generating opportunities available with the VoIPCare solution.
VoIP service providers can offer VoIPCare as a service that is either bundled into their monthly VoIP service subscription, or as an add-on service that is priced on a per-line, per-month basis. An example of a similar add-on service used by phone providers is WirePro™ ($3.99/line/month) from AT&T. WirePro™ is an insurance service that protects a phone customer from having to pay to fix inside-wiring issues. Besides being offered as a standalone VoIP monitoring and SLA reporting service, VoIPCare can also be offered as part of a more comprehensive service by bundling it with an on-site expert service.
VoIP VARs/resellers can offer VoIPCare by bundling it into a managed PBX service offering that is priced on a per-line, per-month basis. VoIPCare enables VARs to stay in touch with their customers to manage their network problems and capacity growth, and thus benefit from it.
VoIP service providers can offer VoIPCare as a service that is either bundled into their monthly VoIP service subscription, or as an add-on service that is priced on a per-line, per-month basis. An example of a similar add-on service used by phone providers is WirePro™ ($3.99/line/month) from AT&T. WirePro™ is an insurance service that protects a phone customer from having to pay to fix inside-wiring issues. Besides being offered as a standalone VoIP monitoring and SLA reporting service, VoIPCare can also be offered as part of a more comprehensive service by bundling it with an on-site expert service. VoIP VARs/resellers can offer VoIPCare by bundling it into a managed PBX service offering that is priced on a per-line, per-month basis. VoIPCare enables VARs to stay in touch with their customers to manage their network problems and capacity growth, and thus benefit from it. 
