PacketSmart-MSP>>
PacketSmart-Enterprise>>
PacketSmart-Lite>>
and real-time flow
analysis are essential
for providing visibility
into complex issues
on our converged media
network.
Without Packet Island,
our 25+ site VoIP
deployment would not
be working at all"
Vivid IP partners with Packet Island to provide 24x7 VOIP Call Quality Monitoring for their hosted VoIP Customers
Vivid IP has announced their intent to use Packet Islands VoipPro and VoipCare solutions for network assessment, deployment verification and to provide 24x7 monitoring service with SLA reporting to all of their hosted VoIP customers.
The partnership between Packet Island and VIVID IP offers cost effective pre-deployment testing and post development monitoring of the VOIP system. VIVID IP now has the ability simulate the customers internet and phone needs to ensure that size and quality of the internet connection are sufficient before going live. The post development continuous monitoring allows for quick troubleshooting to identify and work with an IT department to rectify any problems, should they arise.
Packet Islands solution has two components; the VoipPro Field
Service Kit and the VoipCare Monitoring Service. This combination of
capabilities creates a powerful tool for LAN and WAN assessment,
VoIP deployment verification and VoIP troubleshooting. Using these
two micro-appliances and a hosted internet call target, Vivid IP can
perform a variety of LAN, WAN and multi-site network assessments,
while troubleshooting complex VoIP problems with ease. With Packet
Islands solution, Vivid IP deploys inexpensive micro-appliances at
each SMB customer site to continuously monitor every call. The
quality of every VoIP call can be continuously monitored with active
route and traffic analysis done to determine if there are external
problems that may be impacting service quality. At the end of each
month the customer will be provided with an SLA report. This
pro-active monitoring helps Vivid IP determine if there are quality
issues, and what is causing these issues. Since this is done 24x7,
data is now available for troubleshooting transient issues.
VIVID IP is excited to be working with Packet Island as they are an
industry leader in VOIP deployment and monitoring and greatly
increase the quality of service without great expense. Mr. Michael
Zadeik notes that voice over data lines is the future and the future
is here now. The partnership with Packet Island tackles the issue of
voice quality over VOIP and provides a way to analyze and fix any
problems that may arise.
We are delighted that Vivid IP has chosen our solution for
delivering end-to-end VoIP lifecycle management to their SMB
customer base. One of the big challenges facing the VoIP market is
that most customer LANs and ISP WANs are not ready for VoIP, and
troubleshooting VoIP post-install problems end up as complex,
expensive, and time consuming exercises. Industry veterans agree
that the key to high quality VoIP service delivery is to implement
an end-to-end VoIP lifecycle management solution with appropriate
tools, processes, and expertise. We strongly believe that the true
leaders in the multi-billion dollar SMB VoIP market will be
companies like Vivid IP who firmly believe that telecom service is
all about delivering quality and customer satisfaction, and
implement the operational processes to back up their conviction.
said Praveen Kumar, president of Packet Island, Inc.
About VIVID IP
Based out of San Diego, CA, VIVID IP is Southern California's
leading source for business-class IP-phone solutions for small and
mid-sized companies. VIVID IPs experts can help you design,
implement and maintain reliable and cost-effective communications
network by offering complete and proven solutions for single- or
multi-site businesses including remote-user environments. They offer
equipment, cabling, installation, and support. For more information,
visit http://www.vividip.net/
About Packet Island
Founded in 2004, Packet Island Inc. is a venture-backed company
located in Santa Clara, California. Since its founding, Packet
Island has pioneered the development of award-winning SaaS-based
solutions for managing converged media networks for SMB and
multi-site networks. More information can be found at
http://www.packetisland.com
