VoIP Svc Providers >>
Multi-Site Enterprise >>
"when problems set in,
SMBs end up having to
pay a lot of money in
hourly wages of on-site
technician time to
troubleshoot problems.
This is a lose-lose
situation for both the
SMB and the service
provider and needs to be
avoided for growth to
continue in the Managed
Services space."
"We plan to deploy IT-911
in ALL new installations"
Solutions For Supporting Converged Media Customers
Managed Service Providers ( MSPs ) and IT Value Added Resellers (IT-VARs) know
that customer network issues are much more complex today than ever before!
Networks are no longer homogeneous, generation X'ers are entering the
workforce who spend time on Youtube and other bandwidth intensive sites, and
SaaS applications are proliferating. Troubleshooting these networks is no
simple matter. And more than ever, businesses of all sizes depend on their
networks for mission critical activities such as telephony, video conferencing and and other collaboration-based applications. Unlike data, VoIP and Video are impacted by even a 100 millisecond spot congestion, which are very common in today's data networks. The business implications of this can be quite severe.
It is now imperative to be able to solve IT and network problems quickly. However, due to today's network complexities , many problems require an expensive truck roll (i.e. a technician dispatched to the site) to analyze and diagnose the root cause of the issues. Even after the truck roll, it takes expensive tools and long hours to troubleshoot complex and transient converged media network issues - in fact, diagnosis takes 90% of the work, while the fix is often a simple configuration change or upgrade. Due to this high expense for diagnosis, most truck rolls don't even happen, resulting in high customer disatisfaction and churn. Packet Island offers the following solutions for MSPs and IT-VARs overcome this high expense, and deliver exceptional service to their customers.
Hosted Solutions For MSPs and IT-VARs: |
On-demand remote diagnostics solution permanently deployed at customer sites |
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Portable kit for remotely diagnosing VoIP+Data problems and for VoIP LAN/WAN assessments |
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Portable kit for remotely diagnosing VoIP problems and for VoIP LAN/WAN assessments |
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A complete platform for MSPs who want to host the solution in their network |
